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General Information


Pricing: Every effort is made to verify accuracy of the pricing in this catalog and maintain pricing. However, American Accents reserves the right to change prices without notice.

3rd Party Pricing & Specifications: American Accents will not be held responsible for erroneous pricing, product description or specifications found on 3rd party publications, websites, and search engines (such as ESP, SAGE, etc) Please verify the above mentioned information on the American Accents website or with Customer Service.

Product Information: Every effort is made to verify accuracy of the product information in this catalog. Due to printing and computer monitor limitations, product colors can vary. If color is important, please request random samples or order a product proof. American Accents cannot be held liable for erroneous information or variations in color.

Product Color Variation: White items will vary in "brightness" from lot to lot. Colored napkin paper is dyed to achieve its respective color, therefore each lot could appear as a slightly different shade. Napkin color could "bleed" when wet. The shade of plastic products could also vary from lot to lot. This variation in color is not considered to be a defect.

Product Count: Several times throughout the printing and packaging process, the product count is verified. When questions arise, the actual shipping weight receipt, which is automatically generated from the shipping scale, will be used to verify product count.

Logo Placement Variation: The logo will be printed based on the placement shown on the proof. Slight variation of this placement can occur when printing. This is not considered a defect.

Scuffs and Scratches: It is the nature of our materials to scuff and scratch during stacking and shipping. Clear and dark colored material & imprints show this the most. This is not considered a defect.

Product Substitutions: American Accents reserves the right to substitute our products with one of a similar design and function. Notice may or may not be given at our discretion.

Order Change: Any change to a processed order must be in writing and is subject to a $10 (Z) charge, in addition to any labor and material costs that have accrued.

Order Cancellation: Any cancellation to a processed order must be in writing and is subject to a $30 (Z) charge, in addition to any labor and material costs that have accrued.

Returns: In the event that a return is requested, it must be pre-approved by American Accents. Under no circumstance will returns be accepted after 30 days from date of delivery. Orders refused by the customer through no fault of American Accents or unauthorized returned merchandise will be reshipped direct to the distributor, with re-forwarding charges being the distributor’s responsibility.

Unimprinted Items: To order unimprinted items, the cost is based on American Traditions pricing, less a 10% discount. Return of unimprinted items will only be accepted if packages are unopened and will be subject to a 25% restocking fee. All freight is the responsibility of the customer. Packaging for unimprinted items may vary from standard packaging.

Order Acknowledgments: An order acknowledgment is sent for all orders within 24 hours of the order being entered. It is the distributor’s responsibility to check for discrepancies, as the order will be proofed and produced accordingly. The acknowledgment also has disclaimers for all items being ordered. After proof approval is received, you will receive another acknowledgment showing the ship date and method. Again, please verify this information along with the ship to address for accuracy.

Compliance Policy: The distributor or end user must make their own determination that their use of product(s) is safe, lawful, and technically suitable for the intended applications.

QR Codes: American Accents recommends a product proof for testing functionality of QR codes before placing an order. Minimum size should be 1 inch or larger. Taper of cups can and will affect readability. QR codes work best with dark ink on light items. Quality of smart phone and choice of QR reader apps affect the scanability.

Random Samples: We provide random samples for your convenience to show print and item quality. Samples are free of charge, however shipping is the responsibility of the distributor. Due to samples being random in nature, specific color on specific items and specific shape or premium background will not be possible. If you need to see a specific color on a specific item, please refer to pricing for product proofs.

Grip-It™ Material: Full bleed imprint is available on Grip-It™ material but it is not recommended for longevity due to the stresses that the product will endure while being used. Recommended cleaning is wiping with a warm damp cloth only.

Boxes, Gift Boxes, Dispenser Boxes, Table Tents, Table Luminaries: Are printed with digital UV inks and the following characteristics are not considered a defect: At folds, creases, and cut lines the ink may exhibit cracking or flaking. If you use sealing tape or labels, we recommend acrylic based adhesive as opposed to rubber based for best available adhesion or designing artwork so that desired label or tape placement is ink free.

Mailing Boxes: Sizes listed refer to boxes’ inside dimensions which are represented as L” x W” x D”. Inside dimensions can vary slightly depending on assembly quality. Printed registration will vary due to several factors including: artwork layout, print & cut placement relative to the corrugated material, and assembly quality. If printing full-bleed, interior/exterior prints may be visible on the outside/inside. It is strongly recommended that you plan for these possibilities when selecting sizes and setting up artwork.

Please note that as the amount of UV ink coverage increases, so does the likelihood of linear banding and cracking along folds & creases. It is the factory’s recommendation that you limit the amount of ink coverage to achieve the best results.

All mailing boxes ship flat and unassembled from our warehouse.

It is understood that by submitting an order to the factory, the distributor agrees to all of the factory’s terms and conditions, regardless of what is on the distributor’s purchase order.

AMERICAN ACCENTS only sells to authorized promotional products distributors.