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General Information


Carriers: UPS, FedEx, UPS Freight, USPS.

FOB: All products are shipped FOB KY. American Accents will not be held responsible for lost, damaged or delayed products caused by shipping carriers.

Split Shipments: $10 (Z) per address and shipping method.

Offset orders are limited to case quantity for split shipments.

Third Party Billing: When shipping on any third party account other than American Accents’ account, there is a charge of $5 (Z) per box. If shipping over 25 boxes, $4 (Z) per box / over 50 boxes, $3 (Z) per box / over 75 boxes, $2 (Z) per box / over 100 boxes, $1 (Z) per box.

USPS Shipping: $5 (Z) handling charge per box, plus the actual cost of freight.

Freight Quotes: We can provide freight quotes for orders shipping to USA via FedEx. These are approximate and for estimation purposes only. We are unable to provide quotes for international shipments. LTL quotes available upon receipt of written requests for full pallet quantities.

Carrier Address Corrections & Intercept fees: Any charges for address corrections or interception fees will be billed at cost and are the responsibility of the distributor.

Product Damage Claims: All claims must be made within 5 days. Please note that one should expect a reasonable percentage of breakage on disposable plastic drinkware. If after inspection of your entire shipment you feel that a claim with the carrier is warranted, we will be happy to help by filing a claim on your behalf. All products are shipped FOB. Customer must retain packaging and contents to make them available for the carriers for inspection.

International Shipments: The distributor or end user is responsible for all duties, taxes, and fees on international shipments. A 3rd party account is required for shipping. Freight quotes cannot be provided.

In Hands Date: We reserve the right to ship via an expedited method to meet any “event date” or “in hands date” listed on a purchase order.